Politique de remboursement

Last updated: November 4, 2026

YOU EXCLUSIVE sells digital products (downloadable PDF guides). Because your file is delivered instantly and can't be "returned" once downloaded, we handle refunds a little differently from a physical store. This policy explains how.

All sales are final

Due to the digital nature of our products, all sales are final once the file has been delivered or downloaded. We do not offer refunds or exchanges for change of mind, for purchasing by mistake after downloading, or for not using the product.

When we will make it right

We want you to love your guide. We will offer a replacement file or a full refund if:

You didn't receive your file and we're unable to deliver a working download link.
Your file is damaged or won't open and we can't provide a working replacement.
You were charged twice for the same product (accidental duplicate purchase).
The product is significantly different from its description on our website.

Please contact us within 14 days of your purchase so we can help.

How to request help

Email us at contact.youexclusive@gmail.com with your order number and a short description of the issue (a screenshot helps). We usually reply within 4 business days.

If a refund is approved, it will be issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear.

Physical products

We do not currently sell physical products, so there are no shipping costs, returns or exchanges of physical items.

Your legal rights

This policy does not affect any rights you may have under the consumer laws of your country or state. Where local law gives you additional rights, those rights apply.